Warranty and Return Policy

Please be advised that products sold in our store are not eligible for a return or exchange, unless they have a manufacturing defect.

Please make sure that the product fully meets your requirements before making a purchase.

We take full responsibility for manufacturing defects. If an item you purchased is found to have a manufacturing defect, we will provide a repair, replacement, or a full refund.

• Warranty Period: The warranty period is listed in the product description and begins on the day the product is purchased.
• Conditions: The warranty is valid only for manufacturing defects and does not cover damage caused by improper use or mishandling by the customer.
• The warranty does not apply:
  • Physical damage (breaks, scratches, etc.).
  • Damage caused by liquid exposure or the use of an improper voltage.
  • Damage resulting from improper installation or use.

If you believe your product has a manufacturing defect, please return the product to us with a description of the issue within the warranty period:

• Email: sale@gcom.ge
• Phone: +995 322 420 449
• Address: Hualing Tbilisi Sea Plaza, floor: 2, space: 2A-098, Tbilisi

Steps:

1. Please provide proof of purchase (receipt/invoice) and a detailed description of the issue (photos or videos are highly recommended).
2. Our technical team will inspect the product to determine the cause of the damage.
3. If a manufacturing defect is confirmed, we will repair the item, replace it with a new one, or issue a full refund within one week.